CAA information privacy
The Corporate Administration Agency (CAA) collects and manages personal information in line with the Information Privacy Act 2009.
We collect and manage your personal information as described on this page, unless stated otherwise.
Personal information includes your name, address, phone number, email address, age, gender, employer and position title.
Information we may request
We may ask you to provide personal information through our applications, systems and websites.
We will only do this:
- to meet your needs (e.g. answer a question, provide a service)
- to meet our needs (e.g. demographic analysis, improve customer experience)
- to meet your employer’s needs
- if required by law.
Use and disclosure of personal information
We will not add you to a mailing list or give your personal information to third parties, other than contracted service providers, without your consent, unless required by law.
Third-party and contracted suppliers
We deliver finance, human resources and information technology services to employees and government under the direction of Queensland Government agencies.
To help us deliver these services, we engage contracted service providers. These delivery partners include:
- Aurion Corp
- Australian Taxation Office
- CITEC
- Canon (Converga)
- Commonwealth Bank of Australia
- Department of Customer Services, Open Data and Small and Family Business (our parent department)
- EftSure
- ELMO Software Limited
- Inlogik (ExpenseMe Pro)
- People Scout (Springboard)
- Open Text Corporation
- QSuper (SuperChoice)
- Queensland Audit Office
- Queensland Government Cyber Security Unit
- RemServ
- ServiceNow
- Smartsalary
- Technology One (Finance One)
- the agency you work for
- Thomson Reuters (One Source FBT)
- WorkCover Queensland
Emails
Our privacy principles apply to emails. Our internet service provider or information technology staff may monitor email traffic for system troubleshooting and maintenance purposes only.
The CAA collects personal information as authorised under the Financial Accountability Act 2009 to manage and process financial transactions and reporting on behalf of your agency. Your information may be shared with other government agencies and their contracted service providers for management of these activities.
Your personal information will be handled in accordance with the Information Privacy Act 2009 and will not be disclosed to third parties unless authorised or required by law.
The CAA collects personal information as required under the Public Sector Act 2022 to manage your pay, allowances, job entitlements, workforce reporting requirements and performance and conduct management. Your information may be shared with other government agencies and their contracted service providers to help process pay and entitlements.
Your personal information will be handled in accordance with the Information Privacy Act 2009 and will not be disclosed to third parties unless authorised or required by law.
The CAA collects personal information to facilitate and support information management and technology services on behalf of your agency. Your information may be shared with other government agencies and their contracted service providers to help provide these services.
Your personal information will be handled in accordance with the Information Privacy Act 2009 and will not be disclosed to third parties unless authorised or required by law.
To request access to your personal information, contact CAA.