QSS services
Queensland Shared Services (QSS) provides finance, human resources and telecommunications services to government agencies.
We help manage finances accurately and efficiently while complying with government regulations.
Accounts receivable
Our team maintains accurate customer data and efficiently processes revenue transactions, including invoices, credit notes, and adjustments. We oversee trade debt recovery, using proactive monitoring and timely reporting to ensure effective debt management.
View Issue invoices (accounts receivable) for more information.
Accounts payable
From processing eForms, invoices, and travel expenses to managing vendor records and corporate card accounts, our services support fast, reliable expenditure management. We also resolve corporate card disputes and ensure payment policies are followed.
View Pay a vendor or agency (accounts payable) for more information.
Assets
We manage all aspects of asset transactions, including asset creation, transfers, disposals, and regular reconciliations to keep records current. We also help agencies plan and conduct stocktakes, and provide comprehensive reporting to support asset management.
View Manage assets for more information.
Taxation
Our services include preparing and submitting various tax returns – GST, FBT, PAYG, payroll tax, and fuel credits – that are compliant and on time. We offer expert tax advice and work closely with the ATO and other organisations on tax rulings and compliance matters.
View Manage taxation for more information.
General ledger and reporting
We ensure efficient processing of general ledger entries, reconciliation of balance sheets, and cash flow forecasting. Our team supports period-end activities, such as preparing accruals, to maintain accurate and up-to-date financial records.
View Get help with financial reporting for more information.
Other finance services
We conduct daily payment runs and manage urgent payments to support the community in times of crisis. Our team follows up on unacquitted travel advances and assists departments in retrieving archived financial records and documents needed for audits or investigations.
View our available finance technology solutions.
We provide a complete range of HR services, including payroll, recruitment support, reporting, job evaluation and rehabilitation.
Payroll
We pay more than 73,000 people each fortnight including processing employee earnings, deductions and adjustments, and managing out-of-cycle payments. We process appointments, WorkCover and income protection claims, and produce pay advices.
View Payroll for more information.
Recruitment
We can manage the entire recruitment process for advertised and non-advertised positions. This includes advertising vacancies, processing appointments from continuous applicant pools or multiple appointments for the same advertised position, and related support.
Job evaluation
We conduct role analyses and provide evaluation outcome reports and finalised position descriptions.
Other HR services
- Legislative and award entitlement increases: managing complex entitlement increases, pay rate changes and back payments.
- Whole-of-government and agency changes: supporting changes, internal restructuring, natural disaster management, and machinery-of-government changes.
- Rehabilitation and return to work services: addressing physical and mental illness or injury, and ill-health retirement to support and care for employees.
- QSS HR technology solutions.
Our telecommunications services include inventory management and procurement, service configuration, troubleshooting and account management. We can also help with support system access, changes, and training.
Contact us to learn how we can support your agency with telecommunications services.
Log into the QSS Self Service Centre to see your agency’s service agreement with QSS. The service agreement includes:
- service catalogue, which shows the service details and performance standards
- prices
- terms and conditions
- glossary of terms.
Contact QSS to learn more about our services.